Problem Faced by the Customers while Using E-Banking Services Offered by Selected Private Sector Banks in Sivakasi

Abstract

Electronic banking is a system where banking services are provided electronically to Bank customers and it has created a new path in doing the banking business. Electronic banking, popularly known as e-banking, is a service provided by the bankers, that allows customers to carry out all their banking transactions like, financial transactions, deposits, withdrawals, paying bills and to access the his/her/its account information, through the use of electronic channels like Computers, Mobiles, ATMs, Television and other Electronic devices. The private sector banks introduce various e-banking facilities to their customers. But most of the customers are not having much knowledge to apply the banking services in the banking activities. So, in-order to identify the problems facing by the E-banking technology emphasized the research.