SARAVANAN, R.; KANNAN, P. Application of SERVPERF for Rural Retailer: Reliability and Factor Analysis. Asian Journal of Managerial Science, [S. l.], v. 1, n. 1, p. 43–52, 2012. DOI: 10.51983/ajms-2012.1.1.1095. Disponível em: https://ojs.trp.org.in/index.php/ajms/article/view/1095. Acesso em: 3 jul. 2024.