JAIN, V.; WALI, O. P. Information Technology Service Quality Measurement: A Review. Asian Journal of Managerial Science, [S. l.], v. 7, n. 3, p. 18–25, 2018. DOI: 10.51983/ajms-2018.7.3.1348. Disponível em: https://ojs.trp.org.in/index.php/ajms/article/view/1348. Acesso em: 26 apr. 2024.