Anandanatarajan, K. “A Study on Human Resource Management Practices and Customer Satisfaction in the Select Public and Private Sector Banks”. Asian Journal of Managerial Science 6, no. 2 (October 21, 2017): 71–75. Accessed November 22, 2024. https://ojs.trp.org.in/index.php/ajms/article/view/1248.