Asian Journal of Managerial Science

Identifying the Major Demographic Factors Determining Unified Payments Interface Usage: A Study Based on West Bengal

2023-01-19T09:48:45+00:00

Around 44 billion digital transactions were recorded across India during the financial year 2021. Ever since the COVID-19 pandemic hit India, a significant growth in the number of digital payments has also occurred. The value of transaction is estimated to rise up to 385 trillion Indian rupees by the financial year 2026 (Statista, 2022). Given this importance of Unified Payments Interface (UPI) usage, we surveyed 205 respondents from rural and urban West Bengal to explore the determinants of UPI usage and the impact of COVID-19 pandemic on UPI use, if any. We used logistic regression and independent sample t-test and found that males and younger individuals use UPI more than females and aged persons, while we do not see any difference in usage across income brackets and between rural and urban areas. The implication is that to make India digital, those who use UPI less, such as females and the aged, should be encouraged to participate more in UPI usage.

Sri Lankan Debt Crisis: The Role of Fiscal Deficit and Current Account Deficit

2022-11-26T05:42:57+00:00

This paper examines the relationship between the debt-GDP ratio and twin deficits during 1971-2021 in the context of the present economic crisis in Sri Lanka using the techniques of cointegration and error correction model. The results of the study indicate the existence of a long run relationship among these variables. A fiscal deficit tends to increase the debt-GDP ratio in the long run, whereas in the short run, there is no evidence of any impact of fiscal deficit on the debt-GDP ratio. A current account deficit is expected to raise the debt-GDP ratio in the short run; but in the long run, it seems to have a significant negative impact. Similar results are obtained when the relationship among debt-GDP ratio, fiscal deficit and trade deficit is investigated. Hence, the view that opines persistent high fiscal deficit as the main cause behind the crisis, is supported by the present study. The results advocate for utilizing a country’s own resource generating methods like taxation rather than using external debt as a source to finance deficits.

The Impact of Credit Risk on the Profitability of Selected Commercial Banks of Bangladesh

2023-02-11T04:00:39+00:00

The objective of the study is to find out the impact of credit risk on the profitability of selected commercial banks of Bangladesh. To perform this study, we have selected 10 commercial banks from 61 scheduled commercial banks. The selected banks consist of four categories. Among them, three are state owned banks, three are private owned non Islamic banks, three are private owned Islamic banks and one is specialized commercial bank. To show the impact of credit risk on profitability, we have selected ten variables which are calculated using data collected from 2009 to 2018. Among the ten variables, two variables have been used as dependent variables which include Return on Equity (ROE) and Return on Assets (ROA), and among the independent variables include seven bank specific variables and one macroeconomic variable. To find out the result, multiple-regression model has been used and shown the effects of independent variables on ROE & ROA separately. Besides this, an attempt has been made to find out the effect of Basel III on profitability. To show the effect, we have used three years data before Basel III and three years data after Basel III and showed the individual effect on ROE and ROA. The regression result shows that non-performing loan ratio (NPLR), Loan Loss Provision Ratio (LLPR) and macroeconomic variable GDP has a significant negative impact on profitability ratio ROE. The result also shows that Non-performing loan ratio (NPLR), Loan and advance to total deposits ratio (LATD) have a significant impact on profitability ratio Return on Assets(ROA). The regression result for Basel III effect represented that Nonperforming loan has a significant negative impact on Return on Equity (ROE) but this impact is less than that of before Basel III.

Analysis on Waiting Lines in the Context of Service Encounter: Waiting Lines

2023-02-25T11:25:24+00:00

It is quite often that a customer comes in contact with a service provider. Often we call each this contact as moments of truth. It is quite true that each of these moments of truth need the qualification as a satisfying one for enhancing the customer prospects. At times it may be possible that these encounters which turn out to be not satisfying leaves a void between the customer and the service provider. To obviate widening of such a gap service provider undertakes the process of service recovery. Cycle of service would be satisfying when the moments of truth become acceptable. Unexpected failures in service encounter would be seen from the point of frequent bottle necks or the waiting lines. Waiting line is generally seen when more than one customer wait for a service. So, if we understand in economics it is a case of imbalance between demand and supply or we say demand for service and the capacity of the service provider to satisfy the customer within the acceptable time. Service provider can influence the acceptable time by various methods. Waiting line is definitely related to the arrival rate, so the point in consideration is variability. E-commerce has taken a step in support of reducing the waiting line in certain cases of services. In this paper analysis is being carried out to understand the impact of waiting lines in service encounter. The research design adopted is survey method.

Competencies Required for Adaptation in the Fourth Industrial Revolution: Business Educators’ Perspectives

2023-01-18T07:23:44+00:00

The need for job security in the fourth industrial revolution necessitated the study to ascertain the competencies that could be aligned with the jobs and opportunities in the fourth industrial revolution as perceived by business educators. One research question guided the study, and two null hypotheses were tested at 0.05 level of significance. Survey research design was used. Population of the study comprised 98 business educators from four tertiary institutions offering business education courses in Anambra State. There was no sampling, hence, the whole population was used. Structured questionnaire was the instrument for data collection. The instrument was validated by five experts. Data collected were analyzed using mean and standard deviation for the research question while null hypotheses were tested using the z test at 0.05 level of significance. Findings from the study revealed that creativity, empathy, cognitive flexibility, among others were considered as competencies required for adaptation in the fourth industrial revolution. Also, there was no significant difference in the mean ratings of the respondents on the competencies required for adaption in the fourth industrial revolution as a result of gender and location. Based on the findings, it was therefore recommended that business educators should be re-oriented with high-tech resources to blend their knowledge with the contemporary competencies needed for adaptation in the 4IR.

A Study on Investors Perception Towards Financial Planners in Sivakasi Town, Tamil Nadu, India

2023-02-09T03:56:20+00:00

Personal Financial Planning has emerged as a vital consideration for all individuals nowadays. Therefore, it becomes relevant to learn and understand how to manage personal finance effectively and efficiently. Everybody makes financial decisions that affect them personally and the ones close to them. Individuals seek the advice of financial planners to achieve their financial goals. But some do not seek the advice of financial planners and show little interest in consulting financial planners while framing their financial goals. This study investigates the investors’ awareness, a perceived image about financial planners and the characteristics that investors expect from a financial planner. Also, the study determines the factors that influenced the investors’ interests and willingness to use the service of financial planners. The study results revealed that the individuals look for competent, knowledgeable, and well-trained financial planners. Also, the results suggested that individuals who use or seek the advice of financial planners are more likely to achieve their financial goals than those individuals who do not seek or need the advice of a financial planner.

Service Time Reduction Through the Development of a Simulation Model in a Selected Bank

2023-03-13T07:24:19+00:00

Service time is an important element of the banking service. The time needed to wait in the queue makes the service receiver dissatisfied. To minimize the waiting time and improve the utilization rate, simulation-based analysis is a well-established technique. The objective of the current research is to investigate the current scenario of the service mechanism of the selected bank and suggest the best possible configuration for improving the service level. The research is based on a case study in which the operations of a specific bank were observed. A conceptual model of the studied bank has been developed first. It helps to realize how the entities move through the system. Then, an arena model was built according to the conceptual model following the collection and distribution of field data (arrival time, delay time at the aisle, and service time) via an input analyzer. The suggested model shows progressregardingthe average server utilization rate and waiting time customers spend in the queue. The proposed model shows a 30% improvement in waiting time and a 40% improvement in service time, or value-added time.