Total Quality Management in Academic Libraries

Authors

  • P. Sankar Research Scholar, Department of Library and Information Science, Periyar University, Salem and Librarian, SNT Global Academy of Management Studies and Technology, Coimbatore, Tamil Nadu, India
  • E. S. Kavitha Assistant Professor, Department of Library and Information Science, Periyar University, Salem. Tamil Nadu, India

DOI:

https://doi.org/10.51983/arss-2016.5.1.2571

Keywords:

Quality Management, Academic, Libraries, Banking institutions

Abstract

Quality was a management tool especially for non- profit organizations like libraries. Total Quality relates to the quality management system of this total library process across the organizational functions and processes. It is not simply the end-quality of the services. Among the service industries such as Airlines, Banking institutions, Insurance companies and Health care providers, Libraries are the last to adopt TQM practices. For a long time, Librarians saw themselves as keepers of knowledge rather than active agents in information transfer. Though the main aim/objective of libraries is to satisfy the users, the library professionals often forget that. This article explain about various implementation of Total Quality Management in the academic libraries.

References

Bakshi, D. K. (2002). Corporate excellence through TQM: An HR approach. Excel Books.

Barnard, S. B. (1998). Total Quality Management. In Encyclopedia of Library and Information Science, V. 61, 311-325.

Johannsen, G. C. (1995). Quality Management Principles and Methods in Library and Information Science: Theory and Practice. In Encyclopedia of Library and Information Science, V. 56, 318-352.

Nunan, T., & Calvert, J. (1995). Report of the project to Investigate Quality and Standards in Distance Education.

Tannock, J. D. T. (1992). A new approach to quality assurance for Higher Education. Higher Education Quarterly, 46(1), 108-123.

Telha, M. (2004). Total Quality Management (TQM): An overview. The Bottom Line, 17(1), 15-19.

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Published

19-05-2016

How to Cite

Sankar, P., & Kavitha, E. S. (2016). Total Quality Management in Academic Libraries. Asian Review of Social Sciences, 5(1), 32–36. https://doi.org/10.51983/arss-2016.5.1.2571

Issue

Vol. 5 No. 1 (2016): January-June 2016

Section

Articles

License

Copyright (c) 2016 The Research Publication

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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.