NAWARATHNE, M.; PRATAP SINGH, A. The Service Quality and User Satisfaction in Sri Lankan Academic Libraries: Literature Review. Indian Journal of Information Sources and Services, [S. l.], v. 3, n. 2, p. 17–23, 2013. DOI: 10.51983/ijiss.2013.3.2.391. Disponível em: https://ojs.trp.org.in/index.php/ijiss/article/view/391. Acesso em: 3 jul. 2024.