A. ANNY LEEMA; DR.P. BALAKRISHNAN; N. JOTHIARUNA. Harnessing the Power of Web Scraping and Machine Learning to Uncover Customer Empathy from Online Reviews. Indian Journal of Information Sources and Services, [S. l.], v. 14, n. 3, p. 52–63, 2024. DOI: 10.51983/ijiss-2024.14.3.08. Disponível em: https://ojs.trp.org.in/index.php/ijiss/article/view/4531. Acesso em: 28 oct. 2024.