SULFATH, K. K.; RAMAKRISHNAN, P. R.; SHAREEF, P. M.; SHANMUGAM, H. Enhancing IT Service Management in Indian IT Organizations: A Technological Integration of ISO 20000 with AI, Blockchain, Predictive Analytics, and Zero Trust Security. Indian Journal of Information Sources and Services, [S. l.], v. 15, n. 1, p. 267–273, 2025. DOI: 10.51983/ijiss-2025.IJISS.15.1.34. Disponível em: https://ojs.trp.org.in/index.php/ijiss/article/view/4855. Acesso em: 16 may. 2025.