ANAND, J.; KALAIVANI, M.; GANESAN, A.; SALLAAH, M. H.; SUBBURAM, S.; VIJAYAKUMAR, M. AI-Powered Chatbots for Proactive Information Service Management. Indian Journal of Information Sources and Services, [S. l.], v. 15, n. 4, p. 236–246, 2025. DOI: 10.51983/ijiss-2025.IJISS.15.4.27. Disponível em: https://ojs.trp.org.in/index.php/ijiss/article/view/5391. Acesso em: 16 dec. 2025.