Sulfath, K. K., Ramakrishnan, P. R., Shareef, P. M. and Shanmugam, H. (2025) “Enhancing IT Service Management in Indian IT Organizations: A Technological Integration of ISO 20000 with AI, Blockchain, Predictive Analytics, and Zero Trust Security”, Indian Journal of Information Sources and Services, 15(1), pp. 267–273. doi: 10.51983/ijiss-2025.IJISS.15.1.34.