K. K. Sulfath, P. R. Ramakrishnan, P. M. Shareef, and H. Shanmugam, “Enhancing IT Service Management in Indian IT Organizations: A Technological Integration of ISO 20000 with AI, Blockchain, Predictive Analytics, and Zero Trust Security”, IJISS, vol. 15, no. 1, pp. 267–273, Mar. 2025.