Linda Shiffy, K. A., and K. Lakshmi Priya. “An In-Depth Analysis of Service Quality and Consumer Perceptions of Five-Star Hotels in The Ernakulam District”. Indian Journal of Information Sources and Services, vol. 16, no. 1, Feb. 2026, pp. 683-90, doi:10.51983/ijiss-2026.16.1.71.