Anny Leema A, Balakrishnan P, Jothiaruna N. Harnessing the Power of Web Scraping and Machine Learning to Uncover Customer Empathy from Online Reviews. IJISS [Internet]. 2024 Sep. 30 [cited 2024 Nov. 23];14(3):52-63. Available from: https://ojs.trp.org.in/index.php/ijiss/article/view/4531