Utilization of Chabot in an Educational System


  • Beenu Department of Computer Science Engineering, Chandigarh Group of Colleges, Punjab, India
  • Harsh Jindal Department of Computer Science Engineering, Chandigarh Group of Colleges, Punjab, India
  • Rakesh Kumar PhD Research Scholar, Department of Mechanical Engineering, Chandigarh University, Punjab, India
  • Meghul Kumar Kushawaha Department of Mechanical Engineering, Chandigarh Group of Colleges, Punjab, India
  • Santosh Kumar Department of Mechanical Engineering, Chandigarh Group of Colleges, Punjab, India




Chatbot, History, Mobile Learning, Facebook, Messenger, Applications, Future Scope


Chabot are recently being utilized in a variety of online applications such as education, marketing, supporting systems, cultural heritage and industry from e-commerce to travel. It provides several benefits, such as availability, personalization, etc. Chabot is appeared in very large numbers at the start of the present decade. In a present day, the usage of Chabot is increasing day by day in large scale of the application that is providing better intelligence to the user. In fact, to speed up the assistance these systems are equipped with Chatbots which can interpret the user questions and provide the right answers, in a quick and proper manner. Hence, it is not a part of virtual assistants, but it can be utilized for governments as well as organizations on websites, applications and instant messaging platforms to develop the products, ideas or services. This paper presents the realization of a chatbot in the educational system. In addition, the authors present the historical development, types of chatbot, applications and their future in education sector is described.


F. Colace, M. De Santo, M. Lombardi, F. Pascale, and A. P. DIIn., “Chatbot for e-learning: a case of study”, International Journal of Mechanical Engineering and Robotics Research, Vol. 7, No. 5, pp. 528-533, 2018.

T. Lalwani, S. Bhalotia, A. Pal and S. Bisen., “Implementation of a Chatbot System using AI and NLP”, International Journal of Innovative Research in Computer Science & Technology (IJIRCST), Vol. 6, No. 3, pp. 26-30, 2018.

Z. Safi, A. Abd-Alrazaq, M. Khalifa and M. Househ., “Technical aspects of developing chatbots for medical applications: scoping review”, J Med Internet Res., Vol. 22, No. 12, 2020. DOI: 10.2196/19127. [4] Md. S. Satu, Md. H. Parvez and S. Al Mamun, “Review of integrated applications with AIML based chatbot”, 1st International Conference on Computer and Information Engineering (ICCIE), pp. 87-90, 2015. DOI: 10.1109/ccie.2015.7399324

A. Kerlyl, P. Hall, and S. Bull, “Bringing Chatbots into Education: Towards Natural Language Negotiation of Open Learner Models”, in R. Ellis, T. Allen & A. Tuson (eds), Applications and Innovations in Intelligent Systems XIV - Proceedings of AI-2006, 26th SGAI International Conference on Innovative Techniques and Applications of Artificial Intelligence, Springer, pp. 179–192. 2007. DOI: 10.1007/978-1-84628-666-7_14.

R. Singh, “AI and chatbots in education: what does the future hold?”, 2018. [Online]. Available: https://chatbotsmagazine.com/ai-and-chatbots-in-education-what-does-the-futurehold-9772f5c13960. [7] L. C. Page and H. Gehlbach, “How an artificially intelligent virtual assistant helps students navigate the road to college”, AERA Open, Vol. 3, No. 4, 2017. DOI: 10.1177/2332858417749220.

J. Cahn, “Chatbot: architecture, design, and development”, senior Thesis (EAS499) University of Pennsylvania School of Engineering and Applied Science Department of Computer and Information Science, pp. 1-46. 2017. [Online]. Available: https://www.coursehero.com/file/42508762/CHATBOT-Architecture-Design-and-Developm pdf/

P. B. Brandtzaeg and A. Følstad., “Why people use chatbots in: kompatsiaris I. et al., (eds) internet science”. INSCI 2017. Lecture Notes in Computer Science, Springer, Cham., Vol. 10673. 2017. https://doi.org/10.1007/978-3-319-70284-1_30

A. Kulkarni, “Why the World Needs Chatbots. 2018”. [Online]. Available: https://chatbotsmagazine.com/why-the-world-needs-chat bots-ae0c4abc33d5

M. Dahiya, “A Tool of conversation: chatbot”, International Journal of Computer Sciences and Engineering, Vol. 5, No. 5, pp. 2347-2693. [Online]. Available: www.ijcseonline.org.

D. Bourgeois and D. T. Bourgeois, “Networking and communication”, Information Systems for Business and Beyond, [Online]. Available: https://bus206.pressbooks.com/chapter/chapter-5-networking-and-communication/

E. Adamopoulou, L. Moussiades, “Chatbots: History, technology, and applications”, Machine Learning with Applications” Vol. 2, 2020. [Online]. Available: https://doi.org/10.1016/j.mlwa.2020.100006.

S. Roos, “Chatbots in education: A passing trend or a valuable pedagogical tool? 1-58, 2018. [Online]. Available: http://www.diva-portal.org/smash/get/diva2:1223692/FULLTEXT01.pdf

L. M. Villaseñor, I. Batyrshin, and A. M. Hernández, “Advances in soft computing. lecture notes in computer science”, 18th Mexican International Conference on Artificial Intelligence, MICAI 2019, Xalapa, Mexico, 2019, Proceedings, [Online]. Available: https://doi.org/10.1007/978-3-030-33749-0.

N. Norouzi, M. Fokaefs and M. Litoiu, “Chatbots as assistants: an architectural framework”, CASCON '17: Proceedings of the 27th Annual International Conference on Computer Science and Software Engineering, pp. 76-86, 2017.

C. Lebeuf, M. A. Storey and A. Zagalsky, “Software bots”, IEEE Software, Vol. 35, No. 1, pp. 18-23, 2018. DOI: 10.1109/ms. 2017.4541027.

J. Espinoza, K. Crown, O. Kulkarni, “A guide to chatbots for COVID-19 screening at pediatric health care facilities”, JMIR Public Health Surveill, Vol. 6, No. 2, 2020. DOI: 10.2196/18808.

W. Maroengsit, T. Piyakulpinyo, K. Phonyiam, S. Pongnumkul, P. Chaovalit and Theeramunkong, “A Survey on Evaluation Methods for Chatbots”, ICIET 2019: Proceedings of the 2019 7th International Conference on Information and Education Technology, pp. 111-119, 2019. [Online]. Available: https://doi.org/10.1145/3323771.3323824.

A. L. Berger, V. J. D. Pietra and S. A. D. Pietra, “A maximum entropy approach to natural language processing”, Computational Linguistics, 1996. [Online]. Available: https://dl.acm.org/doi/abs/10. 5555/234285.234289

R. R. Winkler and M. Söllner, “Unleashing the potential of chatbots in education: a state-of-the-art analysis”, Conference: 78th annual meeting of the academy of management At: Chicago, Illinois, 1-40, 2018. [Online]. Available: file:///C:/Users/Mr.Santosh/Downloads/ Unleashing_the_Potential_of_Chatbots_in_Education_.pdf.

S. Ondas, M. Pleva and D. Hladek, “How chatbots can be involved in the education process”, 2019 17th International Conference on Emerging eLearning Technologies and Applications (ICETA). DOI:10.1109/iceta48886.2019.9040095.

S. Yang and C. Evans, “LB2300 Higher education-Warwick WRAP”, ICEEL 2019: Proceedings of the 2019 3rd International Conference on Education and E-Learning, pp. 79-83, 2019. [Online]. Available: https://doi.org/10.1145/3371647.3371659.

N. A. Ahmad, M. H. C. Hamid, A. Zainal, M. F. A. Rauf and Z. Adnan, “Review of Chatbots Design Techniques”, International Journal of Computer Applications, Vol. 181, No. 8, pp. 7-10, 2018.

A. Følstad, C. B. Nordheimand C. A. Bjørkli, “What makes users trust a chatbot for customer service?”, An exploratory interview study. Lecture Notes in Computer Science, Vol. 194, pp. 208, 2018. DOI:10.1007/978-3-030-01437-7_16 [26] M. Skjuve, A. Følstad, K.I. Fostervold and P. B. Brandtzaeg, “My chatbot companion - A study of human-chatbot relationships”, International Journal of Human-Computer Studies, Vol. 149, 2021.

X. Fan, D. Chao, Z. D. Zhang, et al., “Utilization of self-diagnosis health chatbots in real-world settings: case study”, J Med Internet Res., Vol. 23, No. 1, 2021. DOI: 10.2196/19928.

M. Adam, M. Wessel and A. Benlian. “AI-based chatbots in customer service and their effects on user compliance” Electronic Markets, pp. 1-19, 2020. [Online]. Available: https://doi.org/10.1007/s12525-020-00414-7.

A. Følstad and M. Skjuve, “Chatbots for customer service”, Proceedings of the 1st International Conference on Conversational User Interfaces-CUI 19, pp. 1-9, 2019. DOI:10.1145/3342775.33427 84.

Top chatbot development platforms for ecommerce websites, 2021. Emizentech (your idea and our invention. [Online]. Available: https://www.emizentech.com/blog/chatbot-development-platforms-for-ecommerce.html

S. V. Sai Abitha, “ChatBots and Virtual Assistants”, Computer Science and Engineering, pp. 1-4, 2021. [Online]. Available: https://d197for5662m48.cloudfront.net/documents/publicationstatus/62852/preprint_pdf/f5e3a45b6fa1d73532bc2a48198879e7.pdf

S. Yang and C. Evans, “Opportunities and challenges in using AI chatbots in higher education”, ICEEL 2019: Proceedings of the 2019 3rd International Conference on Education and E-Learning, pp. 79-83, 2019. https://doi.org/10.1145/3371647.3371659

B. K. Pursul, L. Zhang, K. W. Jablokow, G. W. Choi and D. Velegol, “Understanding MOOC students: Motivations and behaviours indicative of MOOC completion. Journal of Computer Assisted Learning, 32, No. 3, 202-217. [Online]. Available: https://doi.org/10.1111/jcal.12131

A. Fadhil and A. Villafiorita, “An adaptive learning with gamification and conversational UIs,” in Proc. Adjun. Publ. 25th Conf. User Model. Adapt. Pers.- UMAP’17, pp. 408-412, 2017.

W. Huang and K. Foon, “Designing and evaluating three chatbot enhanced activities for a flipped graduate course”, International Journal of Mechanical Engineering and Robotics Research, Vol. 8, No. 5, pp. 813-818, 2019. DOI: 10.18178/ijmerr.8.5.813-81.

B. Santhosh Kumar, N. Kanagavalli, T. Daniya, “A subject-specific chatbots for primary education end-users using machine learning techniques”, International Journal of Control and Automation, Vol. 13, No. 02, pp. 407-415, 2020.

S. Wang and L. Tiong, “Case study of government initiatives for PRC’s BOT power plant project”, International Journal of Project Management, Vol. 18, No. 1, pp. 69–78, 2000. DOI: 10.1016/s0263-7863(98)00072-6

J. Sharma, “The chatbot dictionary. Key technology concepts that go behind building a chatbot”, 2018. [Online]. Available: https://tutorials.botsfloor.com/the-chatbot-dictionary-8aea8478faf1

P. Smutny, P. Schreiberova, “Chatbots for learning: A review of educational chatbots for the Facebook Messenger”, Computers & Education, Vol. 151, pp. 1-11, 2020.

A.S. Miner, L. Laranjo and A. B. Kocaballi, “Chatbots in the fight against the COVID-19 pandemic”, NPJ Digit. Med. Vol. 3, No. 65, 2020. [Online]. Available: https://doi.org/10.1038/s41746-020-02800.

H. Singh, S. Kumar and R. Kumar, “Impact of Covid-19 on Economy: A Critical Review”. I-manager’s Journal on Humanities & Social Sciences, Vol. 1, No. 3, pp. 19-25, 2020.

H. Jindal, D. Kumar, Ishika, S. Kumar, and R. Kumar, “Role of Artificial Intelligence in Distinct Sector: A Study”, Asian Journal of Computer Science and Technology, Vol. 10, No. 1, pp. 1-12, 2021.

H. Jindal, S. Kumar and R. Kumar, “Environmental pollution and its impact on public health: a critical review”, Asian Review of Mechanical Engineering, Vol. 9, No. 1, pp. 11-18, 2020.

Key chatbot stats for 2021. Engati Team, [Online]. Available: https://www.engati.com/blog/chatbot-industry-trends.

Lyons, Karl, “Intelligent Chatbot: Technical Report”, Undergraduate thesis, Dublin, National College of Ireland. 2017. [Online]. Available: http://norma.ncirl.ie/id/eprint/2697.




How to Cite

Beenu, Jindal, H., Kumar, R., Kushawaha, M. K., & Kumar, S. (2021). Utilization of Chabot in an Educational System. Asian Journal of Electrical Sciences, 10(1), 5–13. https://doi.org/10.51983/ajes-2021.10.1.2833