Users Perception and Satisfaction on the Services of Academic Libraries in Puducherry Region: A Study
DOI:
https://doi.org/10.51983/ijiss.2011.1.1.312Keywords:
Information Services, Perception, Quality, Total Quality ManagementAbstract
The primary focus of a library is service, and the quality of service is the most studied topic in marketing research during the past decade. Service quality contributes to value experienced by customers. Value becomes an outcome of excellent service. This paper aims at evaluating and analyzing the level of various services provided in academic libraries of Puducherry region and also analyzed their satisfaction and perception level. The appropriate data were collected through the questionnaire method of data collections. There were about 900 respondents analyzed. This study is useful for further development in applying recent technology and improvement in providing the services to attain the maximum satisfaction of library users in the academic libraries of Puducherry region.
References
Lidia Derfert Wolf, Marek M Gorski and Marzena Marcinek, “Quality of Academic Libraries- Funding Bodies, Librarians and Users Perspective” World Library and Information Congress: 7th IFLA General Conference and Council- 14th August 2005.
K. Manjunatha and D. Shivlingaiah,” Customers Perception of Service Quality in Libraries”, Annals of Library and Information Studies, Vol.51, No.4, 2004, pp. 145-151.
A. Jayaprakash and V. Krishnama Charya, “Role of L I S Professionals in E-information Literacy in Digital Era”, 4th International Convention CALIBER, Gulburga, 2-4 February 2006.
N.B. Dahibate, S.K. Patil, G.U. Dhawle and V.S. Mugde “ New Dimensions in the Management of User Centric Services in the Area of Library and Information Centres”, ICAL 2009- Library Services, pp. 496 - 499.
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