Application of the Internet of Things for Quality Service Delivery in Nigerian University Libraries
DOI:
https://doi.org/10.51983/ijiss-2023.13.1.3463Keywords:
IoT, Application, Quality Service, Service Delivery, University LibrariesAbstract
The study examined the application of the Internet of Things (IoT) for quality service delivery in Nigerian university libraries. The study’s objectives were toidentify the Internet of Things (IoT) technologies that are available in Nigerian University Libraries; identify the areas of use of Internet of Things (IoT) technologies in Nigerian University Libraries; examine the functions of Internet of Things (IoT) technologies in Nigerian University Libraries; and identify the benefits of the Internet of Things (IoT) technologies in Nigerian University Libraries. The study adopted a descriptive survey research design, and the population comprises 37 professional librarians in three university libraries in Kwara State. A self-designed questionnaire was used for data collection, while data were analyzed using descriptive statistics of frequency counts and percentages. The study’s findings revealed the available IoT technologies, including Wireless Sensor Networks, Cloud Computing, Smoke or Heat sensor, and RFID. The study also revealed that the aforementioned are used in technical services, readers services, theft management, and alerting services for quality service delivery in university libraries. The study recommended that Nigerian University libraries should increase awareness of existing IoT technologies available, put appropriate measures in place for its application to various library routines and departments and employ it to transform into innovative libraries.
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