User Satisfaction in Engineering Institution Libraries: A Case Study of Advanced College of Technology & Management

Abstract

Information is most essential to students, research scholars, and academicians as well as public to update their knowledge. The library is a wide resource to provide information to all kind of users. The present study suggested the use and satisfaction level of the users of Advanced College of Technology & Management Aurangabad, Palwal, Haryana, India. A questionnaire collected from 200 users with the data on preferred use of print information resources and level of user satisfaction of print and electronic resources, library services and facilities. The findings reveal that the users mainly use the textbooks compared to other print information resources. Users are more satisfied with the availability of textbooks, Internet facility, Photocopy service, Scanning facility, book lending services, reading room and furniture. Respondents were generally satisfied with the quality of ACTM Library reference collection and others.