Factors Influencing Data Utilization and Performance of Health Management Information Systems: A Case Study

Abstract

The Healthcare Management Information System (HCMIS) is a comprehensive collection of data systematically gathered at healthcare institutions to fulfill the requirements for statistical information on medical services. This research aimed to assess the use of HCMIS information and identify the elements that impact the efficiency of the medical system at the district and primary medical institution levels in Tanzania as a case study. This research was conducted in 11 districts in Tanzania and included 115 healthcare institutions. It was cross-sectional research. The data were gathered via a semi-structured survey given to healthcare professionals at the institution and district stages. The information was then recorded utilizing an observational checklist. The researchers used an analytical technique for thematic content to combine and validate the replies and findings and gather essential data. 93 healthcare institution personnel and 13 district authorities were surveyed. Approximately 61% of the facility participants said they utilized the HCMIS information, but only 39% of the district participants acknowledged consistently analyzing HCMIS information. Out of the participants from nine districts, 68% said that they regularly get feedback on the quality of their work from authority figures monthly and quarterly. The patient workload was often shown to significantly impact the efficiency of staff members in data collection and administration. Insufficient analysis and subpar use of information were prevalent in most districts and healthcare institutions in Tanzania. Inadequate human and financial resources, absence of rewards and monitoring, and lack of standard processes for data handling significantly hindered the HCMIS efficiency in Tanzania.