The Effectiveness of Administrative Communications in Achieving Quality in Administrative Decisions through Management by Walking Around

Abstract

Administrative communications are a decisive factor in the success of organizations of various types and functions, as well as in the quality of decisions, which represents a function of managers' success in performing their organizational tasks through their field visits to work sites. The objective of the current research was to explore the effectiveness of administrative communications and their contribution to achieving the quality of administrative decisions through management by Walking Around. The research population consisted of employees working at the General Company for Electric Power Production/ Central Region in Iraq, which is one of the important formations in the Ministry of Electricity. A sample of (299) was selected, and the research problem was embodied in identifying the role of administrative communications in improving the quality of administrative decisions through the mediating role of management by Walking Around in the surveyed company. The provided data has been analyzed using the SPSS program which incorporates various methods of descriptive and inferential statistics. The study reached several conclusions and recommendations, with the most important conclusion being that the use of management by Walking Around techniques plays a role in enhancing the impact of administrative communications on decision quality within the company. Additionally, there is a decline in the level of investment in advanced communication technologies and training capabilities for using them effectively. The most prominent recommendations included updating the technologies used for internal communication to align with current requirements and technological developments, which would provide greater opportunities to improve information flow and performance evaluation, and adopting management by Walking Around as a work philosophy embraced by company management to enhance performance levels.