Digital Maturity in Peruvian Universities: Distinctive Factors in Management, Governance, Innovation and Digital Transformation Process

Abstract

The purpose of the research was to establish the determinant actions of digital maturity in Peruvian universities. The digital maturity understood as the faculty that the university has to generate value, assuming the digital conversion throughout the organization, taking into account people, culture and processes, to achieve optimal results, as digital systems are leveraged to provide outstanding quality care to students, resulting in improved services obtaining better experience. We start from the inference that all universities have already implemented the management of digital tools and resources for the care of educational services, where such implementation should be expanded, thus the need to assess how is the digital maturity in private and public universities. The research conducted from the look of the quantitative approach, basic type, descriptive comparative explanatory design, the sample 370 university students, calculated through simple random probability sampling, the information was collected with the instrument of digital maturity estimation scale of universities, subjected to validation of content by expert judgment and construct validity with confirmatory analysis of the item, in addition to reliability, the theta coefficient (θ=0.993) and omega coefficient (ω=0.919). The results of the study were demonstrated using a test statistic and to demonstrate the hypotheses, logistic regression was used, which showed that the predominant process of digital maturity in Peruvian universities was digital management, concluding that both online and offline digitization and digitization-oriented human talent management were aspects of priority in digital maturity in private universities in Peru