Impact of Emotional Intelligence on Leadership Effectiveness: A Study of Women Leaders in the Service Sector

Abstract

The study investigates the impact of emotional intelligence on leadership effectiveness among women leaders in the banking, insurance, education, and hospitality sectors. Utilizing a purposive sampling technique, 517 women leaders participated in a survey conducted through a structured questionnaire. Employing a causal research design, demography is assessed using percentage analysis. Structural Equation Modeling is used to investigate causal relationships between variables, whereas one-way ANOVA test the impact of women leaders' demographics on the research variables. Findings reveal the dynamics of women leaders in the service industry, highlighting the key roles of intrinsic motivation, workplace diversity, external stimuli, emotional intelligence, organizational support, and leadership effectiveness. Results point to the catalytic association of emotional intelligence with leadership effectiveness and organizational support as a crucial mediator. Information about demographic factors like age, academic qualification, income, and job designation plays a significant role in research aspects. The research advises strategic action plans to promote an enabling climate that encourages women leaders' growth and effectiveness in the service sector.