Public Satisfaction Towards Smart City Facilities in Coimbatore City

Abstract

The study examines Coimbatore municipal Satisfaction with Smart City programs, focusing on the fundamental services of the city that comprise transport networks, health facilities, and water and electricity networks in exploring the cleanliness levels and digital governance. The research study involves 277 respondents whose data analysis is done by simple percentage analysis and weighted average ranking techniques to find out the score of service satisfaction. The satisfaction of the participants of the survey with electricity services, health care services, and transport systems is high, and this implies that such basic areas are performing well. The moderately satisfactory residents with housing and IT services and low-satisfaction levels with environmental quality, cleanliness and access to public services are a clear indication that service delivery in urban areas should be improved. Results should be designed to develop strategic enhancements in environmental management and sanitation, and access to services by all to ensure the achievement of balanced development. The need to improve smart city initiatives is vital, whether for urban planners or policymakers, depending on the study results. The analysis of performance as per the research indicates important findings concerning the urban development of Coimbatore that will see this city, as well as the other smart city transformation programs, develop sustainable and efficient citizen-oriented urban spaces.