Evaluation of Public Services by its Users of an Academic Library, Lagos State University (LASU), Ojo, Nigeria


  • E. Ilori Maria College Library, Michael Otedola College of Primary Education Noforija Epe, Lagos State, Nigeria
  • S. Shutti Bolaji Master Student, University of Luxembourg, Luxembourg, Europe
  • Amusa Oyintola Isiaka Nimbe Adedipe Library, Federal University of Agriculture, Abeokuta, Nigeria
  • A. Abdullahi Mostura College Library, Michael Otedola College of Primary Education Noforija Epe, Lagos State, Nigeria
  • V. Oluwafemi Segun College Library, Michael Otedola College of Primary Education Noforija Epe, Lagos State, Nigeria




User’s Evaluation-Academic Libraries, Academic Library-Public Services, Academic Library


Academic libraries focus on meeting their users’ expectations through the provision of resources and services necessary for their intensification and improvement. Academic libraries engage in evaluation of their services by users for service improvements. Evaluation in academic libraries refers to a set of methods, skills and tools employed to unearth how users perceive their products and services before, during and after users’ interactions with them. This study investigates users’ evaluation of public services of the library in Lagos State University (LASU), Ojo. The researchers adopted a survey research method and used a structured questionnaire for data collection. The study population consisted of registered library users who are students from various faculties in the institution. 450 copies of the questionnaires were distributed among the users in their respective faculties.356 copies of the questionnaire were completed and returned. Simple percentage and frequency counts were used for data analysis. The findings of the study revealed types of public services rendered by the library as reference services, 96%, circulation services 100% and, digital reference services, 75.6%. On the level of user's satisfaction with the services rendered by the library, respondents indicated that they are satisfied with the circulation services and, lending services among others. The researchers recommend that the library should conduct regular users’ evaluation to determine users’ satisfaction with the library services. The management of the library should organise regular training for members of staff of the library on how to relate with users and accommodate their information needs.


Adeniran, P. (2011). User satisfaction with academic libraries services: academic staff and students perspectives. International Journal of Library and Information Science, 3(10), 209-216.

Afolabi, M. O. (2014).The library, the academic life wire of a university system. A university-wide public lecture delivered on Wednesday, 4th June 2014 at the university main auditorium, Federal University Oye-Ekiti.

Bello, M. A. (2014). Accreditation and the role of an academic library in undergraduate programs: a case study of Fountain University, Osogbo. Journal of humanities and social science.19 (10), 45-49.

Boakye, E. (2013). Are users satisfied with resources and services? The case of Webster University Ghana Campus Library. Library Philosophy and Practice (e-journal) https://digitalcommons.unl. edu/libphilprac13

Emokiniovo, K. A., & Ogunrobi, S. A. (2012).Evaluating the use of faculty libraries in Nigerian universities: A case study of the University of Benin. Nigerian Libraries 45(2), 1 – 7.

Hussaini, S., Vashistha, R. & Jima, H. (2018).Awareness and utilization of library resources by library users' of Nims University Central Library, Jaipur, India. International Journal of Movement Education and Social Science IJMESS,7(2),2321-3779. Availableathttps://www.researchgate.net/publication/326301126.

Iwhiwhu, B. E., & Okorodudu, P. O. (2012). Public Library Information Resources, Facilities, and Services: User Satisfaction with the Edo State Central Library, Benin-City, Nigeria. Library Philosophy and Practice, (e-journal). 747. Available: http://digital commons.unl.edu/libphilprac/747.

Katsirikou, A., &Skiadas, C. (2010) New Trends in Qualitative and Quantitative Methods in Libraries: Selected: papers presented at 2nd qualitative and quantitative methods in libraries. World Scientific Publishing, London.

Khan, A., & Bhatti, R. (2012). Departmental libraries at the University of Peshawar: Current status, services, issues, challenges and prospects. Library Philosophy and Practice. (e-journal). 860 Available: http://digitalcommons.unl.edu/libphilprac/860/

Khan, S. A., & Bhatti, R. (2012).A review of problems and challenges of library professionals in developing countries including Pakistan. Library Philosophy & Practice, Available at http://www.webpages.uidaho.edu/~mbolin/khan-bhatti2.htm

Mahwasane, N. P. & Mudzielwana, N. P. (2016).Challenges of students in accessing information in the library a brief review. Journal of Communication 7(2), 216-221.

Men, Joseph M., & Isreal, Aliyu A. (2017). The role of academic libraries in the accreditation of undergraduate programmes: a case study of Federal University Of Technology Minna, Niger State. Library Philosophy and Practice (e-journal). 1529. http://digitalcommons.unl.edu/libphilprac/1529

Ogbuiyi, S. U., & Okpe, I. J. (2013). Evaluation of library materials usage and services in private universities in Nigeria. Kuwait Chapter of Arabian Journal of Business and Management Review, 2 (8), 33-41.

Okiy, Rose B., (2012).Towards Accelerated Development of Academic Library Services in Nigeria for National Development in the 21st Century. Library Philosophy and Practice (e-journal). 725. https://digitalcommons.unl.edu/libphilprac/725

Tiemo, P. A., & Ateboh, B. A. (2016). Users Satisfaction with Library Information Resources and Services: A Case Study College of Health Sciences Library Niger Delta University, Amassoma, Nigeria. Journal of Education and Practice, 7 (16), 173.

Otonekwu, F. O, Saliu, U.A., & Oyedokun, T. T. (2019).Evaluation of Users Satisfaction with Reference Services in Selected Federal University Libraries in Southeastern Nigeria. Insaniyat Journal of Islamicand Humanities, 3(2), 8598. Available at http://journal. uinjkt.ac.id /index.php/insaniyat/issue/view/858.




How to Cite

Ilori Maria, E., Shutti Bolaji, S., Oyintola Isiaka, A., Abdullahi Mostura, A., & Oluwafemi Segun, V. (2021). Evaluation of Public Services by its Users of an Academic Library, Lagos State University (LASU), Ojo, Nigeria . Indian Journal of Information Sources and Services, 11(1), 41–46. https://doi.org/10.51983/ijiss-2021.11.1.2653